Migrating from Copilots to Full AI Agents: What CIOs Need to Know About Agentforce
As organizations evolve from task-based bots and copilots to enterprise-grade AI agents, technology leaders face new operational and financial complexities. This article outlines a migration checklist using Salesforce Agentforce, covering infrastructure readiness, governance, security, and cost control. It also identifies common pitfalls that can undermine ROI if enterprises scale AI agents without a clear transition strategy.