Email Account Recovery: Lost Phone or Missing Security Code

The Problem: You know your correct password, but your email provider is asking for a secondary security code sent to your mobile phone. The problem is, you lost your phone, got a new phone number, or accidentally deleted your authenticator app, leaving you stuck at the two-step verification screen.

The Solution: We explain the alternate ways to prove your identity without needing your primary phone. You'll learn how to use your saved backup codes, answer your original security questions, or send a verification link to a secondary recovery email address so you can bypass the block and get back into your inbox.

Lost your phone or can't get your two-step verification code? Learn how to use alternative backup methods to bypass the security screen and recover your email.